At Le Trésor, we respect your privacy and are committed to handling personal information responsibly.
This Privacy Policy explains what information we may collect when you visit www.letresor.co.in, place an
order, create an account, contact us or otherwise interact with our website, and how that information may
be used and shared.
For purposes of this Policy, “Le Trésor”, “we”, “our” or “us” refers to Le Trésor, operated by JNJ Life
Sciences.
We aim to handle personal information in accordance with applicable Indian laws, including applicable
provisions of the Digital Personal Data Protection Act, 2023 and rules thereunder as and when they apply,
together with other applicable laws.
When you use our website, we may collect information that you voluntarily provide, including your name,
email address, mobile number, billing and shipping addresses, account information, order information,
product preferences, customer-support communications and reviews or feedback submitted by you.
We may also collect certain technical information automatically, such as IP address, browser type, device
information, website activity, pages visited, referral information and cookie-related information.
Online payments may be processed through Razorpay or another authorised payment service provider.
We do not intentionally store complete card numbers, CVV details, UPI PINs, banking passwords or OTPs
on our own systems.
The payment gateway may independently collect and process payment-related information necessary to
complete your transaction according to its own privacy and security practices.
We may use personal information to process and fulfil orders, arrange delivery, process payments and
refunds, communicate order status, manage your account, respond to support requests, prevent fraud,
improve our website and customer experience, maintain business and transaction records, comply with
legal obligations and protect our legitimate business interests.
Where permitted and where appropriate consent has been obtained, we may also use contact information
to communicate offers, product launches, promotions, newsletters or other marketing information.
You may opt out of promotional communications using the unsubscribe mechanism provided or by
contacting us.
Transactional messages concerning your orders, payments, shipping, account or customer-support
requests may continue where necessary.
Our website may use cookies and similar technologies necessary to operate features such as the shopping
cart, checkout, account login and website preferences.
We may also use analytics, advertising or marketing technologies to understand website usage and
improve our services where these tools have been enabled.
You may be able to control certain cookies through your browser settings. Disabling essential cookies may
affect website functionality.
We do not sell your personal information as a standalone commercial product.
We may share information where reasonably necessary with service providers assisting us with activities
such as payment processing, order fulfilment, courier and logistics services, website hosting,
WooCommerce or WordPress functionality, customer communication, analytics, marketing, fraud
prevention, accounting and technology services.
These providers receive only information reasonably necessary to perform their relevant functions.
We may also disclose information where required by applicable law, court order, government authority
or regulatory obligation, or where reasonably necessary to prevent fraud, protect our rights or protect
users and third parties.
Where Razorpay is selected as a payment method, certain transaction and customer information may be
provided to Razorpay so that the payment can be processed securely.
Your use of Razorpay’s payment services may also be subject to Razorpay’s own terms and privacy
practices.
To fulfil an order, we may provide necessary information such as your name, address, PIN code and
mobile number to courier or logistics partners responsible for delivery.
We may retain order, transaction, customer-service and related information for as long as reasonably
necessary for the purposes for which it was collected and to satisfy applicable taxation, accounting,
consumer-protection, regulatory, fraud-prevention or other legal requirements.
When information is no longer reasonably required, we may delete, anonymise or securely archive it in
accordance with applicable requirements.
We use reasonable administrative and technical safeguards intended to protect personal information
against unauthorised access, misuse, alteration, disclosure or loss.
However, no internet transmission or electronic storage method can be guaranteed to be completely
secure.
Customers should keep account passwords, OTPs, UPI PINs and other credentials confidential.
Subject to applicable law, you may contact us to request correction or updating of inaccurate personal
information, ask questions about how your information is handled or request deletion of information
where legally permissible.
Certain information may need to be retained even after a deletion request where required for orders,
taxation, accounting, legal compliance, fraud prevention or dispute-resolution purposes.
You can also withdraw marketing consent or unsubscribe from promotional communications at any time.
Our ecommerce services are primarily intended for persons capable of completing lawful purchases.
If you are under 18, you should use the website and make purchases with the involvement and consent of
a parent or legal guardian.
We do not knowingly seek to collect children’s personal information contrary to applicable law.
Third-Party Links
Our website may contain links to websites or platforms operated by third parties.
Their privacy practices are outside our control, and customers should review their applicable privacy
policies before providing information directly to those parties.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business practices,
technology or applicable legal requirements.
The latest version will always be posted on this page with its effective or last-updated date.
For privacy questions, correction or deletion requests, or grievances relating to personal information,
please contact:
Grievance Officer: Mr. Dharmesh Jajal
Email: beauty@letresor.co.in
Phone / WhatsApp: +91 70647 47706
Address: Plot No. 30(A), Kuvadva GIDC, Kuvadva, Rajkot – 360023, Gujarat, India.
