At Le Trésor, we carefully prepare and inspect our products before dispatch. We want every customer to
receive their order safely and in the expected condition.
Because skincare, haircare and personal-care products are hygiene-sensitive, certain limitations apply to
returns once products have been delivered.
An order may be cancelled before it has been dispatched.
To request cancellation, please contact us at beauty@letresor.co.in or +91 70647 47706 with your order
number as soon as possible.
Once an order has been dispatched or handed over to our courier partner, cancellation may no longer be
possible.
If a prepaid order is successfully cancelled before dispatch, the applicable amount will be refunded to the
original payment method.
Please contact us if:
you received a damaged or leaking product;
you received a defective product;
you received an incorrect product;
a product is missing from your order;
you received an expired product; or
the package received was empty or materially different from the confirmed order.
The issue must be reported to us within 3 days of delivery.
Please provide your order number, photographs of the product and packaging, and a brief explanation of
the issue.
For damaged, missing or incorrect-product claims, we strongly recommend recording a clear and
continuous unboxing video from the time the sealed package is opened. We may request this where
reasonably necessary to verify a claim.
Due to hygiene and safety considerations, we normally cannot accept returns or exchanges for products
that have been opened, used, altered or tampered with simply because of a change of mind, personal
preference or incorrect product selection.
Returns may also be declined where the original packaging, labels or relevant purchase information is
missing, or where the return request is made outside the applicable reporting period.
Cosmetic and personal-care products may perform differently depending on individual skin, scalp, hair
type and usage. A product not meeting an individual’s personal preference or suitability expectations does
not automatically mean that the product is defective. However, customers are welcome to contact our
support team if they have a genuine product concern.
Once we receive the required information, our team will review your request.
Where the claim is approved, depending on the circumstances and product availability, we may offer a
replacement, the correct or missing product, or a refund.
If the product must be returned to us for inspection, our team will provide appropriate instructions.
Where a return is approved and our team asks you to send a product back, please use the return address
below unless we provide different instructions:
JNJ Life Sciences
Plot No. 30(A), Kuvadva GIDC
Kuvadva, Rajkot – 360023
Gujarat, India
For prepaid orders, approved refunds will normally be initiated to the original payment method.
Once initiated, normal refunds may take approximately 5-7 working days to reflect in your bank account,
UPI account, card or other original payment method. Actual credit time may depend on your bank or
payment provider.
Online payments on our website may be processed through Razorpay or another authorised payment
service provider.
For COD orders where a monetary refund is approved, we may request verified bank account or UPI
details from the customer so that the refund can be transferred electronically.
Where a return or replacement is approved because Le Trésor supplied an incorrect, damaged, defective
or expired product, reasonable return or replacement shipping costs will be handled by us where
applicable.
Original delivery or COD charges may not be refundable in situations unrelated to an error or defect
attributable to us.
Le Trésor reserves the right to decline claims that appear fraudulent, manipulated or inconsistent with the
order and delivery records, subject always to applicable consumer protection laws
